Terms of Service
1. Acceptance of Terms
Welcome to Laythah ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not access or use our Service.
These Terms apply to all visitors, users, and others who access or use the Service, including wholesale customers, retailers, and business partners.
2. About Our Service
Laythah is a premium modest fashion brand specializing in high-quality Muslim apparel, including abayas, modest sportswear, and contemporary Islamic clothing. We operate as a business-to-business (B2B) wholesale supplier, serving retailers, boutiques, and distributors worldwide. Our website serves as a product showcase and inquiry platform; all orders are processed through formal quotation and invoicing procedures.
Our products feature premium materials including cupro fabric, high-quality sportswear textiles, and carefully sourced materials designed for comfort, durability, and modesty.
3. User Accounts
3.1 Account Creation
To access certain features of our Service, including wholesale inquiry submission and quotation requests, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2 Account Security
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with these security requirements.
4. Products and Pricing
4.1 Product Information
We make every effort to display product images, descriptions, and specifications as accurately as possible. However, we cannot guarantee that your device's display of any color will be accurate. Product measurements may have slight variations due to the handmade nature of certain items and fabric characteristics.
4.2 Pricing
Pricing information is not displayed publicly on our website. Wholesale prices are provided upon request through our inquiry process. All prices are quoted in United States Dollars (USD) unless otherwise stated. Quoted prices are exclusive of shipping, taxes, customs duties, and any other applicable fees. We reserve the right to adjust pricing at any time without prior notice, but such changes will not affect orders that have already been confirmed via proforma invoice and paid.
4.3 Minimum Order Quantity (MOQ)
Minimum Order Quantity (MOQ) requirements apply to all wholesale orders. Specific MOQ details are provided upon inquiry through our quotation process. MOQ requirements may vary by product style, fabric type, and customization options. We reserve the right to update MOQ requirements at any time.
5. Inquiries, Quotations and Payment
5.1 Inquiry Submission
By submitting an inquiry through our website, you request a quotation for the products you are interested in. All inquiries are subject to our review and response. We reserve the right to refuse or decline any inquiry for any reason, including but not limited to product availability, minimum order quantity requirements, or suspected fraudulent activity. Submission of an inquiry does not constitute a binding order; a formal order is only established upon our issuance of a proforma invoice and your confirmation and payment.
5.2 Payment Terms
We accept payment via bank transfer (T/T), credit card, and other payment methods as specified in your formal quotation. For wholesale orders confirmed through our inquiry process, we typically require:
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30-50% deposit upon order confirmation
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Remaining balance prior to shipment
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Full payment may be required for first-time customers or smaller orders
Specific payment terms will be confirmed in your proforma invoice.
5.3 Custom and Made-to-Order Items
Customized or made-to-order items, including custom sizes, colors, or branding, are final sale and non-refundable unless there is a confirmed manufacturing defect. Production lead times for custom orders will be specified at the time of order confirmation.
6. Shipping and Delivery
6.1 Shipping Methods
We offer international shipping via various carriers including DHL, FedEx, UPS, and sea freight for larger orders. Shipping costs, delivery times, and available carriers will be specified in your formal quotation and proforma invoice.
6.2 Delivery Times
Standard production and delivery lead time is typically 25-40 business days from the date of order confirmation and receipt of deposit. For larger bulk orders or orders requiring special production arrangements, extended lead times may apply and will be specified in your formal quotation.
6.3 Customs and Duties
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount. Please check with your local customs office for current rates before confirming your order.
7. Returns and Exchanges
7.1 Defective Products
If you receive a defective or incorrect item, please notify us within 7 days of receipt with clear photos showing the defect or error. We will, at our discretion, replace the item, issue a store credit, or refund the purchase price. Return shipping costs for defective items will be covered by us.
7.2 Wholesale Return Policy
For wholesale customers, we accept returns of unused, resellable items within 14 days of delivery, subject to a 20% restocking fee. Customized items, sale items, and made-to-order products are final sale and cannot be returned or exchanged. Return shipping costs are the responsibility of the customer unless the return is due to our error.
7.3 Return Procedure
All returns require prior authorization. Please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number before sending any items back. Items returned without an RMA number may not be processed.
8. Intellectual Property
8.1 Ownership
All content on our website and Service, including but not limited to text, graphics, logos, images, product designs, video clips, and software, is the property of Laythah or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
8.2 Trademarks
The Laythah name, logo, and all related names, logos, product and service names, and designs are trademarks of Laythah. You may not use such marks without our prior written permission.
8.3 Restrictions
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, or transmit any of the content on our Service without our prior written consent. You may not use our product images, descriptions, or designs for resale on third-party platforms without explicit authorization.
9. User Conduct
You agree not to use the Service to:
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Violate any applicable laws or regulations
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Infringe upon the intellectual property rights of others
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Submit false or misleading information
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Interfere with or disrupt the operation of the Service
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Attempt to gain unauthorized access to any part of the Service
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Use the Service for any unauthorized commercial purpose
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Resell our products on unauthorized platforms or in violation of our distribution policies
10. Privacy
Your use of our Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.
11. Disclaimers
THE SERVICE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LAYTHAH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not make any warranty regarding the accuracy, reliability, or completeness of any content on the Service.
12. Limitation of Liability
IN NO EVENT SHALL LAYTHAH, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.
In no event shall our total liability to you for all claims arising out of or related to your use of the Service exceed the amount you have paid to us in the twelve (12) months prior to the claim.
13. Indemnification
You agree to defend, indemnify, and hold harmless Laythah and its directors, employees, partners, agents, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to the Service or your violation of these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof, shall first be resolved through good faith negotiation. If such negotiation fails within thirty (30) days, the dispute shall be finally settled by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its Administered Arbitration Rules in effect at the time the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong. The arbitration proceedings shall be conducted in English. The arbitral award shall be final and binding upon both parties.
15. Modifications to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
16. Termination
We may terminate or suspend your account and bar access to the Service immediately, at our sole discretion, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
17. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
18. Contact Us
If you have any questions about these Terms, please contact us at:
Email: zhounevis@gmail.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)
Address: Tianhe District, Guangzhou, Guangdong Province, China